Job Title
(Audio Video/IT Technical Support)"Associate Systems Support"
Full-Time
Posted 19.02.2025
Job Details
The Associate Systems Support Engineer performs routine systems administration related activities. He/She ensures systems operate in a manner that meets business needs and that system improvements are successfully implemented. He assists with implementing remedial actions in the event of system failures/breakdowns. He maximises service uptime, maintains system backups, manages service licensing and maintains security standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant platforms on which the database is deployed on. The Associate Systems Support Engineer is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.
- Collaboration
- Communication
- Customer Orientation
- Problem Solving
- Business Needs Analysis
- Configuration Tracking
- Cyber and Data Breach Incident Management
- Infrastructure Support
- IT Asset Management
- Network Administration and Maintenance
- Process Improvement and Optimisation
- Procurement
- Project Management
- Security Administration
- Service Level Management
- Stakeholder Management
- System Integration
- Resolve system-related incidents
- Oversee service level agreements and service improvements
- Design and develop new systems
- Optimise systems performance
(Audio Video/IT Technical Support)"Associate Systems Support"
The Associate Systems Support Engineer performs routine systems administration related activities. He/She ensures systems operate in a manner that meets business needs and that system improvements are successfully implemented. He assists with implementing remedial actions in the event of system failures/breakdowns. He maximises service uptime, maintains system backups, manages service licensing and maintains security standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant platforms on which the database is deployed on. The Associate Systems Support Engineer is able to quickly and effectively solve issues as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.
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